IT or librarian?
It has been my experience that lucky career college libraries operate with one librarian (maybe full-time). The challenge of being a solo in a college is that at some point you will have an issue develop that you can’t make better; you don’t have the skills.
Such is the case for our little library in North Carolina. Now I am a very lucky library because I’m full-time and I also have a fabulously wonderful MLIS assistant librarian that is also full-time. The major bane in our existence are the networking or computer problems we have EVERY SINGLE DAY!
This week might have been the worst week in computer problems history. Ugh!!! I write this post to query you all on what tech challenges you face? I think this is a challenge for every library everywhere because let’s face it, most info needed for day-to-day work is on the Internet. That means you need some piece of technology to get it. What does the librarian do when there is a problem with the equipment?
In our case we have an offsite IT help desk. Now this group of individuals works very hard to solve our problems in a timely manner and overall I am happy with them and I think they are happy with me. It is difficult however to convey the level of chaos and insanity that can ensue when the printer isn’t working for two days. Or if students can’t access their private files via the network for a 8 hours or so. Well, to keep this from turning into a rant I will stop but I’m sure you are hearing me. 🙂
So how do you handle your IT problems?? Please share your experiences, what has worked? What hasn’t?